Returns
14 days to withdraw from an order without giving a reason. Opened food supplements and foods cannot be returned.
14-day right of withdrawal
As a consumer you may withdraw from your order within 14 days of receiving the goods without giving any reason (Law of Obligations Act, § 56). The period runs from the day you, or a person you named, received the parcel. It is enough to tell us before the 14 days are up; the goods may be sent later.
What cannot be returned
Food supplements, sports nutrition, drinks and other foods are delivered in sealed packaging for health protection and hygiene reasons. Once the protective film, cap or bag has been opened, the right of withdrawal no longer applies to that item (§ 53 (4) 4¹)). The same goes for perishable goods and goods with a short shelf life (§ 53 (4) 4)). Unopened goods in undamaged factory packaging can be returned in full.
How to return
1. Write to info@myfitbar.ee with your order number and the items you are returning. A free-form message or the model withdrawal form both work. 2. We reply with instructions and the return address: orders are fulfilled by our partner warehouse, so the parcel goes there, not to our office. 3. Send the goods within 14 days of notifying us, unopened, in the original packaging, with the order number inside. Keep the postage receipt.
Who pays the return shipping
The direct cost of sending the goods back is borne by the buyer (§ 56² (3)). Exceptions: a defective item, a wrong item or damage in transit — then shipping is on us and we send a prepaid label.
When and how we refund
We refund no later than 14 days after receiving your withdrawal notice, the same way you paid: to the same bank account or card. We refund the price of the goods and the order's delivery cost at the cheapest delivery option we offered. We may hold the refund until we have the goods back or you have shown they were sent. If part of an order is returned and its total falls below €79 as a result, the delivery cost is not refunded.
Defective goods
If an item has a defect the seller is responsible for, you can make a claim within two years of receiving it, telling us about the defect within two months of discovering it. During the first year the defect is presumed to have existed at delivery unless we show otherwise. Write to info@myfitbar.ee with the order number, a description and photos. We answer within 15 days at the latest and replace the item, refund it or reduce the price, as agreed. A food's best-before date is on the pack and is not a defect unless it had passed by the time of delivery.
Fitcoins and returns
The part of an order paid with a fitcoin coupon is refunded in money up to the amount actually paid; the fitcoins spent are not returned to the account. Fitcoins earned on a returned item are deducted.
If we cannot agree
Write to us first — most questions take one email. A consumer living in Estonia may turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (Endla 10A, 10122 Tallinn, ttja.ee); the application is filed through the authority's self-service and the procedure is free for the applicant. A consumer in Finland may turn to the Consumer Disputes Board (kuluttajariita.fi). You may also go to court.
I opened the tub, tried it and did not like the taste. Can I return it?
No. An opened supplement cannot be returned for hygiene reasons; the law makes that exception explicitly. If taste matters to you, start with a small pack.
The best-before date on the tub is short — is that a defect?
No, as long as it had not passed by the time of delivery. We never ship expired goods, and products with a short remaining shelf life are marked separately.
Can I return only part of an order?
Yes. Say in your message which items you are returning and send only those.